Refund Policy

Full refunds

You can request a full refund if:

• you ask within 14 days of purchase, and you have not yet approved the final design or received your final editable source files;
• we’re unable to complete your order — for example, your menu turns out to be outside our standard project scope and you decline a quote for the extra work;
• you were charged more than once for the same project (duplicate payments are refunded in full as soon as we identify them).

After final delivery

Once you’ve approved the final design or received your final editable files, the work is complete and is not refundable, except where required by law or where we didn’t deliver what the package describes. We will always correct errors that we introduced, at no cost.

Printing costs

Physical printing is not part of our service, so printing costs can’t be refunded. Please review every proof — especially prices and allergen information — before you print.

How to request a refund

Email hello@redraftstudio.com with your restaurant name and the email address used at checkout. Approved refunds are returned to your original payment method through Stripe; when the funds appear depends on your bank or card issuer.

If you have a concern about a charge, please contact us first — we’ll do our best to resolve it quickly.

Questions

Email hello@redraftstudio.com with your order reference. Approved refunds go back to your original payment method, usually within 5–10 business days. This policy doesn’t limit any rights you have under applicable law.